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August 06, 2008
Despite the economy, hotel customer satisfaction improves in first half of 2008, reaching 5-year high
August 06, 2008
Shell Vacations selects Market Metrix for customer and employee solutions Sign up for our newsletter.
Leaders in Hospitality » Success Stories
Market Metrix provides multi-channel survey, analysis, service improvement tools and benchmarking data for the hospitality industry. With more than 100 clients in 70 countries, Market Metrix is the global leader in feedback solutions for the hospitality industry.
Discover how Market Metrix can revolutionize service and boost profitability for your company. » Contact Us
Pioneering Solutions » Products
Our web-based survey, analysis and service management tools are powered by leading-edge technology and tailored to meet your needs.
Customer Metrix™
From Online Survey Solutions to Daily Net Promoter Scores to Comment Cards, our products impact daily operations and executive decision-making to ensure strategic, continued improvement.
Employee Metrix™
Your employees drive your business. What drives your employees? Improve productivity and turnover by engaging the hearts and minds of your people with the leading survey solution for the hospitality industry.
Market Metrix Hospitality Index™
MMHI is the most in-depth measure of hospitality customer satisfaction available. Compare your results with over 250 brands on over 50 dimensions, including location down to postal code.
Advancing the Field » Research
Market Metrix award-winning research ensures that clients benefit from the latest thinking. A good example is Loyalty Emotions™, which are helping our clients more deeply connect with their customers.
Latest Thinking | » More
July 29, 2008
How timeshares are outperforming the industry and which brands are leading the charge.July 07, 2008
As room supply swells, hotels in the Middle East must work harder to provide valueApril 23, 2008
Despite the recession, some guests are less price sensitive